Refund & Cancellation Policy

Refund & Cancellation Policy

Please read this policy carefully before using our services. By accessing or using ElitePsychics, you agree to be bound by the terms outlined below. All payments are considered final and binding once a session begins.

Last Updated: December 2024

1. Policy Overview

ElitePsychics provides instant digital consultation services. Due to the real-time nature of our spiritual guidance and psychic reading services, all transactions are subject to the terms outlined in this Refund and Cancellation Policy. By using our platform, you acknowledge and agree to these terms.

2. Non-Refundable Services

All psychic consultation services provided through ElitePsychics are non-refundable once a session begins. This policy exists because:

  • Services are delivered instantly in real-time digital format
  • Psychic advisors dedicate their time and energy immediately upon session commencement
  • Digital consultations are consumed at the point of delivery
  • The nature of spiritual guidance cannot be 'returned' once provided

By initiating a session, you acknowledge that the service is being delivered immediately and consumed in real-time.

3. Eligible Refund Circumstances

Refunds or account credits may be granted solely at the discretion of ElitePsychics management under the following specific circumstances:

Technical Platform Failure

When technical issues directly attributable to the ElitePsychics platform prevent service delivery:

  • Server outages or crashes during your scheduled session
  • Platform-wide connectivity failures
  • Chat or video system malfunctions on our end
  • Payment processing errors that charge you multiple times

Advisor No-Show

When a confirmed and scheduled psychic advisor fails to appear for your session:

  • Advisor does not join a pre-booked appointment within 10 minutes of scheduled time
  • Advisor cancels a confirmed session without prior notice
  • Advisor becomes unavailable after payment has been processed

Unauthorized Transactions

When verified unauthorized activity occurs on your account:

  • Fraudulent charges due to account security breach
  • Transactions made without your knowledge or consent
  • Duplicate charges for the same session
  • Charges after you've cancelled your account

4. Non-Eligible Refund Circumstances

The following situations do NOT qualify for refunds, credits, or any form of reimbursement:

Service Dissatisfaction

  • Disagreement with psychic advice, predictions, or guidance provided
  • Dissatisfaction with reading outcomes or interpretations
  • Unfulfilled personal expectations or predictions that don't manifest
  • Different reading style or approach than expected
  • Advisor personality or communication style preferences

User-Initiated Actions

  • Voluntary termination of session by user for any reason
  • Change of mind after session has commenced
  • Ending session early due to personal reasons
  • Choosing wrong advisor or service type
  • Misunderstanding service descriptions or advisor specialties

Technical Issues on User's End

  • Poor internet connectivity or WiFi issues
  • Device malfunctions, battery failure, or hardware problems
  • Browser compatibility issues
  • User's failure to properly configure audio/video settings
  • Interruptions due to user's location or environment

Philosophical or Belief Disagreements

  • Skepticism about psychic abilities after receiving reading
  • Disagreement with spiritual perspectives shared
  • Expected different type of guidance or information
  • Reading content doesn't align with personal beliefs

ElitePsychics provides spiritual and entertainment services. We make no guarantees about specific outcomes, predictions, or future events.

5. Refund Request Process & Timeline

If you believe you qualify for a refund under the eligible circumstances outlined above, please follow this process:

48-Hour Request Window

All refund requests must be submitted within 48 hours of the transaction. Requests submitted after this window will not be considered, except in cases of verified unauthorized transactions.

Required Information

Your refund request must include:

  • Transaction ID or order number
  • Date and time of the session
  • Advisor name (if applicable)
  • Detailed explanation of the issue
  • Supporting documentation (screenshots, error messages, etc.)
  • Contact information for follow-up

Submission Method

Send your refund request to: support@elitepsychics.chat with the subject line 'Refund Request - [Transaction ID]'

Investigation Timeline

Upon receipt of your request:

  • Initial acknowledgment within 24 hours
  • Full investigation completed within 5-7 business days
  • Decision notification sent via email
  • If approved, processing takes an additional 5-10 business days depending on payment method

6. Refund Discretion & Methods

ElitePsychics reserves full and absolute discretion over all aspects of refund requests, including but not limited to:

Approval Authority

  • Whether a refund request qualifies under our policy
  • The amount of refund or credit to be issued (full or partial)
  • The method of reimbursement to be used
  • Additional compensation or goodwill gestures, if any

Reimbursement Methods

Approved refunds may be issued through one of the following methods at our discretion:

  • Account credits for future sessions on the ElitePsychics platform
  • Refund to original payment method (credit card, PayPal, etc.)
  • Partial credits or compensation as deemed appropriate
  • Complimentary session time with a different advisor

Processing Times

  • Account credits: Applied immediately upon approval
  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-14 business days

Management decisions on refund requests are final and not subject to appeal.

7. Cancellation Policy

ElitePsychics offers different cancellation terms depending on the service type and booking method:

Scheduled Appointments

For pre-booked sessions with specific advisors:

  • Free cancellation up to 24 hours before scheduled time
  • 50% credit if cancelled 6-24 hours before session
  • No refund if cancelled less than 6 hours before session
  • Advisor no-shows result in full credit or refund

Instant Chat/Call Sessions

For immediate, on-demand consultations:

  • Cannot be cancelled once session begins
  • No charges applied if you exit before connecting with advisor
  • Full charges apply once advisor joins the session

Package or Bundle Purchases

For minute packages or session bundles:

  • Unused minutes or sessions may be refunded within 7 days of purchase if no services have been used
  • Once any portion of package is used, remaining balance is non-refundable
  • Package credits expire after 12 months from purchase date

Subscription Services

For monthly membership or subscription plans:

  • Cancel anytime before next billing cycle
  • No refunds for partial months
  • Access continues until end of current billing period
  • No automatic refunds upon cancellation

8. Account Closure & Outstanding Balances

If you choose to close your ElitePsychics account:

  • Any unused account credits will be forfeited unless otherwise agreed
  • Outstanding charges must be settled before account closure
  • Subscription charges will cease after current period ends
  • Historical transaction data will be retained for legal and compliance purposes
  • Account closure does not automatically trigger refunds for past services

9. Dispute Resolution

If you disagree with a refund decision or have concerns about charges:

  • Contact our support team at support@elitepsychics.chat to discuss the matter
  • Provide additional evidence or clarification if needed
  • Management will conduct a secondary review if warranted
  • Chargeback disputes initiated without contacting us first may result in account suspension
  • We encourage direct communication to resolve issues amicably

10. Policy Modifications

ElitePsychics reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

Important Consumer Notice

ElitePsychics provides spiritual guidance and psychic consultation services for entertainment and personal insight purposes only. We make no guarantees, warranties, or promises regarding the accuracy of predictions, outcomes, or future events discussed during sessions.

Services should not be used as a substitute for professional advice from licensed medical, legal, financial, or mental health professionals. Users are solely responsible for decisions made based on information received during consultations.

Contact Us for Refund Requests

For refund requests, payment disputes, or questions about this policy, please contact our support team:

ElitePsychics Support Team

Email: support@elitepsychics.chat

Website: elitepsychics.chat

Response Time: Within 24 hours for refund requests

By using ElitePsychics services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy. This policy forms part of our Terms of Service and is legally binding.