Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the ElitePsychics platform. By accessing or using our website or services, you acknowledge that you have read and understood this policy and agree to the data practices described herein. ElitePsychics provides a digital platform for entertainment and personal insight purposes only. The platform connects users with independent advisors offering spiritual and intuitive sessions.

2. Platform Status and Role

ElitePsychics operates as a marketplace platform that connects users with independent advisors.

• ElitePsychics acts as the data controller for platform-related data, including account registration, billing, security, and platform operations.
• Independent advisors act as separate data controllers for the content of their sessions and communications with users.

3. Information We Collect

We collect only data that is necessary for platform functionality, security, and legal compliance.

4. Purpose of Data Processing

Your data is processed for the following legitimate purposes:

• Creating and managing user accounts
• Facilitating communication between users and advisors
• Processing payments and maintaining transaction records
• Ensuring platform security and fraud prevention
• Providing customer support
• Improving platform performance using aggregated and anonymized data only
• Complying with legal and regulatory obligations

5. Legal Basis for Processing (GDPR)

We process personal data based on the following legal grounds:

• Consent – where you have explicitly agreed
• Contractual necessity – to provide requested services
• Legal obligation – compliance with applicable laws
• Legitimate interests – platform security, fraud prevention, and service improvement, without overriding user rights

6. Data Sharing and Third Parties

ElitePsychics does not sell personal data. We may share limited data with trusted service providers strictly for operational purposes:

• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting and infrastructure providers
• Email and notification services
• Analytics tools using anonymized data

7. International Data Transfers

Your data may be processed outside your country of residence. Where applicable, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) to maintain GDPR-level protection.

8. Data Retention

We retain personal data only for as long as necessary:

• Account data: while the account is active
• Transaction records: up to 7 years for legal and tax compliance
• Session records: up to 12 months for dispute resolution
• Support communications: up to 24 months

9. Data Security

We use industry-standard safeguards, including:

• SSL/TLS encryption
• Secure authentication mechanisms
• Access control restrictions
• Regular security monitoring

10. User Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal obligations)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

11. Cookies

ElitePsychics uses cookies to:

• Ensure platform functionality
• Remember user preferences
• Analyze aggregated usage patterns

12. Children's Privacy

ElitePsychics is intended for users 18 years and older. We do not knowingly collect data from minors. Any such data discovered will be promptly deleted.

13. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies separately.

14. Marketing Communications

Marketing communications are sent only with user consent. Users may opt out at any time via unsubscribe links or account settings.

15. Policy Updates

This Privacy Policy may be updated to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date.

16. Contact Information

For privacy-related inquiries: